GUIDELINES
Visitor guidelines and regulations
Welcome to KUNSTKRAFTWERK. In order to provide all our guests with a unique experience, we ask you to pay attention to the following rules:
ENTRY & LATE ARRIVALS: Please arrive 15 minutes prior to the start of the session for which you purchased ticket(s). Your ticket is only valid for the date and time purchased. Your ticket is only valid for the date and time you have purchased.
WARDROBE: Please take care of your WARDROBE, any bags and other private objects. We are not liable for lost or damaged items. We are not responsible for lost or damaged items.
FOOD AND DRINKS: The consumption of FOOD AND BEVERAGES is prohibited on the premises
SMOKING:is prohibited in the entire exhibition area. The use of e-cigarettes, shisha and e-shisha or similar is also covered by the smoking ban. Of course, the consumption of DRUGS is strictly forbidden. The ban also applies to the use of e-cigarettes, shisha and e-shisha or similar. Of course, the consumption of drugs is strictly prohibited.
ANIMALS: Animals, with the exception of trained assistance dogs, are not allowed on the entire premises.
FOTOGRAFIEREN UND FILMEN:You are welcome to take PHOTOS and FILM and share everything for your private use, e.g. on your social media channels. However, please do this without flash and without tripods. Commercial use of the photos is not permitted – write to us if you are planning to do this via email: visit@kunstkraftwerk-leipzig.com However, please do not use flash or tripods. Commercial use of the photos is not permitted – if you plan to do so, please email us at: info@kunstkraftwerk-leipzig.com.
VIDEO SECURITY: For your safety the premises are also under VIDEO SURVEILLANCE.
SUPERVISORY STAFF: The instructions of the SUPERVISORY STAFF must be followed.
HOUSE LAW: The employees of KUNSTKRAFTWERK are authorized to exercise domiciliary rights in the interests of the management.
FAQs
How can I buy a ticket?
You can purchase your ticket online or at our box office. The online purchase guarantees you admission, as the number of tickets at the box office may be limited.
What happens if I arrive too late or too early for my visit?
Admission cannot be guaranteed due to limited availability in certain time slots.
Can I change my ticket online?
Yes, you can make changes to your ticket at least 24 hours before your visit. at this link request. The change is subject to availability on alternative dates and is not possible for special events.
How can I delete my ticket?
Purchased tickets are non-refundable.
Do I have to print out my online ticket?
No, you do not need to print out your online ticket. All you need to do is present it (also as a QR code) on your mobile device at the entrance to the museum.
What can I do if I have not received my online ticket but the amount has been debit from my account?
Please check your spam folder. If you cannot find it, the museum staff can identify you from your booking and allow you to enter.
I have problems with the online booking. What can I do?
Make sure you have a stable internet connection, refresh the website, try a different browser or restart your computer.
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Are there reduced rates for groups or schools?
Yes, we offer a reduced rate for groups of 12 people or more. Booking is mandatory and can be done via the corresponding option on our website.
